Pest Control Technician Manual

🎯 Our Mission

Welcome to Richter's Beautification and GreenX Lawn Care — Pest Control Division. Our mission is to provide the best service in our industry. Through our dedicated professionals, quality products, unwavering commitment to customer service and our environment, we treat every property as if it were our own.

Whether you are working under the Richter's or GreenX brand, the standards are identical. Your work directly impacts the safety and comfort of our customers' homes and the long-term reputation of this company.

🤝 Customer Service Commitment

As a Pest Control Technician, you are agreeing to the following commitments. These are non-negotiable:

🏢 Company Structure

Richter's Beautification and GreenX Lawn Care operate as sister companies serving Southeast Michigan. Both brands deliver the same pest control program with the same products and the same standards.

📞 Key Contacts

Your Technician Reference Binder contains a complete contact list. Keep this list current and accessible. Key contacts include:

• Your Manager — First point of contact for all field questions, issues, and scheduling concerns
• Office Staff — For customer account questions, scheduling changes, billing issues, and service call coordination
• Fellow Technicians — For field support, advice on pest identification, and stop coverage

🛡️ The Pest Control Division — Service Lines

⚖️ Professional Standards in the Field

Pest control is a licensed profession. You are applying restricted and general-use pesticides in and around customers' homes.

🪪 Licensing & Compliance

• You will hold a current Michigan Pesticide Applicator license appropriate to your service category.
• You will follow all label directions on every product you apply. The label is the law.
• You will never apply a product in a manner inconsistent with its label, regardless of what a customer requests.
• You will maintain accurate application records on your tablet at every stop.

🧪 Chemical Safety

• Read and understand the SDS (Safety Data Sheet) for every product you carry.
• Carry appropriate PPE for every chemical in your vehicle.
• Never enter a customer's property without your tablet and required safety equipment.

👔 Customer-Facing Professionalism

• Knock or ring the doorbell at every stop, even for exterior-only treatments.
• Leave an invoice and service note at every stop, whether or not you spoke with the customer.
• Never make verbal commitments about pricing, service upgrades, or guarantees without directing customers to the office.

⭐ What Makes a Great Pest Control Technician

The difference between a good technician and a great one comes down to three things:

1. Inspection mindset. You are not just spraying a foundation — you are evaluating the entire property for pest pressure, entry points, moisture issues, and harborage areas. Every stop is a chance to find something before it becomes a problem.
2. Consistency. Every stop gets the same level of care and attention. The last stop of the day gets the same thorough walkthrough as the first.
3. Proactive communication. Your condition codes and specialist notes are how the company communicates with the customer. If you saw it, code it. If you treated it, document it. If the customer needs to know something, write it in the note.

🏭 Before You Leave the Shop

Before you begin your route for the day:

1. Clock in via your tablet system
2. Review your printed work stack — confirm all invoices are present and in route order
3. Inspect your equipment:
   • Power sprayer or backpack sprayer — charged or fueled, functioning correctly
   • Hose reel operational (if truck-mounted)
   • Bait stations stocked (for rodent stops)
   • Hand tools (flashlight, inspection mirror, screwdriver) present
4. Confirm chemical load:
   • Appropriate pesticide products loaded for today's stops
   • Products are sealed, labeled, and stored properly in your truck
   • Verify product quantities are sufficient for the day's route
5. Review notes or work order changes — flagged stops, special requirements, access instructions, callbacks
6. Confirm PPE is stocked: gloves, eye protection, respirator (if required)

🚗 Arriving at the Stop

Step 1: Navigate and Confirm

• Follow the GPS to the correct address
• Double-check the address before exiting the truck — pest treatments in the wrong home are a serious liability
• Review stop notes on your tablet: exterior-only? interior scheduled? pets, children, or access notes?
• Start timers on your tablet before exiting the truck

Step 2: Initial Property Walkthrough

Before any application, walk the perimeter with your eyes open. You are looking for:

This walkthrough takes 2–5 minutes and is the most important part of your stop. What you find here determines what you treat and what you report.

Step 3: Customer Contact (If Home)

If the customer is home: Introduce yourself by name, briefly explain what you will be doing today, ask if they have noticed any specific pest issues since the last visit, and note any customer concerns on your tablet before proceeding.

If the customer is NOT home: Proceed with the scheduled service. Document everything on the tablet and leave the invoice.

🔧 During the Service

Step 4: Exterior Perimeter Treatment

1. Mix pesticide product according to label specifications — always check the label rate
2. Apply a continuous band treatment to:
   • Foundation (base of the structure, soil-to-structure contact zone)
   • Entry points: around all doors and windows
   • Crack-and-crevice points along the foundation
   • Under eaves and overhangs (where accessible and label-permitted)
   • Weep holes, utility penetrations, and pipe entries
3. Maintain consistent, thorough coverage around the entire structure
4. Avoid overspray onto non-target areas, gardens, water features, and adjacent property

Step 5: Targeted Treatments (As Needed)

Step 6: Interior Treatment (When Scheduled)

1. Knock and wait — do not enter until invited or per pre-authorization
2. Put on appropriate PPE before entering
3. Conduct a thorough interior inspection (kitchen, bathrooms, basement/utility, garage)
4. Apply interior treatments according to label and work order
5. Ensure all windows and doors are closed before treatment
6. Advise customer of re-entry interval before leaving
7. Ensure all doors and windows are secured upon exit

✅ After the Application

Step 7: Property Reset

• Return all equipment to the truck
• Remove and dispose of gloves or PPE that contacted pesticide
• Rinse equipment that made contact with pesticide per SDS instructions
• Do NOT leave empty containers, unused bait, or equipment on customer property

Step 8: Debrief with Customer (If Home)

• What pests you found (if any)
• What you treated and where
• Any follow-up recommendations
• Re-entry information if interior was treated
• Reminder that invoice will be left at the door

📱 Tablet Procedure (After Each Stop)

Step 9: Product Usage Entry

Step 10: Condition Codes

Enter every condition code for what you found and treated. Codes communicate with the customer (printed on invoice), the front office, and future technicians.

Step 11: Upsell Codes

If you identified services the customer is not receiving that would genuinely benefit their property, enter the appropriate upsell code(s). Common opportunities include:

• Not on Bug Barrier but heavy perimeter pest pressure → PPC
• Mosquito breeding sites present → UMO
• Tick harborage areas identified → UTI
• Rodent evidence found → appropriate rodent upsell
• Structural entry points observed → EXC, CHC, GAB, etc.

Step 12: Specialist Notes

Write a professional, personalized note for the customer explaining what you did, what you found, what they should do, and any follow-up actions.

Step 13: Print and Place Invoice

1. Print invoice and any applicable coupons from the tablet
2. Place in the door hanger bag
3. Leave on the customer's front door

📌 How Condition Codes Work

Condition codes are the primary communication tool between you (the technician), the customer, and the office. Enter a condition code for every pest found, every condition observed, and every service performed. Do not skip codes — the office and the customer both rely on complete, accurate records.

• Pest Control Codes appear on the customer's invoice and document what was found, treated, and recommended.
• Upsell Codes flag the account for office follow-up. They do NOT automatically generate a sale.
• Enter codes at the stop, immediately after service, while observations are fresh.

⚠️ Duplicate Code Guidance

🦟 Mosquito Breeding Site Codes (MO-Series)

The MO-series codes are advisory codes for mosquito breeding sites. These are not treatment codes — they are customer education and documentation codes. Enter them whenever you observe conditions that contribute to mosquito production.

📋 Overview

The Mosquito and Tick Programs are among the most visible and in-demand services the Pest Control Division provides. Customers on these programs are relying on you to reduce pest populations around their homes and help them understand how their own property contributes to the problem. Your role is equal parts applicator and educator. You will treat the property, identify breeding and harborage sites, and communicate your findings clearly to the customer.

🦟 The Mosquito Control Program

Program Overview

The Mosquito Control Program targets adult mosquito populations in the lawn and landscape through scheduled applications. Because mosquitoes rest in vegetation during the day, treatment of shrubs, ground covers, tall grass, and wooded borders significantly reduces the adult population on the property.

How Mosquito Treatment Works

1. Adulticide application — The primary application targets adult mosquitoes resting in vegetation. Mosquitoes are not strong fliers and rest in shaded, humid areas during the day.
2. Larval site identification — During every mosquito visit, you are to inspect the property for all standing water sources. Standing water is where mosquitoes breed, and eliminating it is as important as the chemical treatment.
3. Customer education — Document every breeding site you find using the MO-series codes. These codes print on the customer's invoice and give them actionable steps to take.

🔎 Mosquito Breeding Site Identification (MO-Series Codes)

Every time you service a mosquito or pest control stop, walk the property and identify all potential mosquito breeding sites. Enter the appropriate code for each one found. These codes educate the customer on what they need to do to improve results.

Breeding Site Inspection Checklist

At every mosquito stop, walk the full property perimeter and check:

• All gutters (look for sagging, overflow, downspout blockage)
• Under all decks and porches (debris, wet soil, low areas)
• All containers: buckets, pots, toys, recycling bins, trash cans
• Pool, water features, and koi ponds
• Bird baths
• Low areas and drainage swales
• Vegetation density: shrubs, ornamental grasses, mulch beds
• Under-eave areas and leaking HVAC drainage
• Tree holes (can hold water)
• Tarps and coverings that hold water

🎯 The Tick Control Program

Program Overview

The Tick Control Program targets ticks at their primary harborage zones through scheduled lawn and landscape applications. Ticks do not fly — they "quest" by holding onto vegetation and waiting for a host to pass. Identifying and treating harborage zones is the core of tick management.

Tick Harborage Zone Identification

Ticks are most concentrated in "transition zones" — the edges between mowed lawn and unmowed areas. You are to identify and document these zones at every tick stop.

Customer Education — Tick Prevention

When speaking with the customer or writing your specialist note, include tick prevention messaging:

1. Keep grass mowed short. The primary tick harborage zone is tall grass. Consistent mowing at 3 inches dramatically reduces suitable habitat.
2. Remove leaf litter promptly. Rake and bag leaves rather than mulching them in tick-prone areas, particularly around the lawn perimeter.
3. Clear wood piles from the lawn. Relocate wood piles away from the home and off the ground.
4. Create a mulch barrier. A 3-foot wide mulch or wood chip barrier at the border between lawn and wooded areas reduces tick migration.
5. Check for ticks after outdoor activity. Especially after being in wooded or overgrown areas. Check children and pets.
6. Treat pets regularly. Pet treatment is a veterinarian-directed component that complements but does not replace lawn treatment.

🔄 Mosquito & Tick Combined Program

Some customers will be enrolled in a combined mosquito and tick program. On these stops:

1. Treat all vegetation for adult mosquitoes (M12)
2. Give additional focus to transition zones and wooded borders for tick control (TIC)
3. Document all breeding sites (MO-series codes)
4. Document all tick harborage improvements (UTI note if improvements are needed)
5. Write a combined specialist note covering both programs

💼 Upselling Mosquito & Tick Services

If you arrive at a property that is not on a Mosquito or Tick Program but you observe conditions that warrant it:

📋 Overview

Rodent and wildlife services require careful documentation, consistent follow-up, and a thorough understanding of entry point identification. You are not only treating an active infestation — you are helping the customer understand why pests are getting in and what needs to change to keep them out. This chapter covers the complete rodent service workflow and the wildlife-related exclusion services the division provides.

🐭 Rodent Services

The Rodent Service Philosophy

Rodent control is not a one-visit fix. Mice and rats reproduce rapidly, and as long as entry points remain open, populations will replenish. Every rodent service has three components:

1. Treatment — Bait stations and/or traps placed in active areas
2. Inspection — Identifying entry points, harborage areas, and conditions driving the infestation
3. Follow-Up — Mandatory re-inspection within two weeks of every rodent stop

🐭 Mice — MIC

Identification of Activity

You are to look for the following evidence before and during service:

Entry Point Inspection

You are to inspect the exterior of the structure for common mouse entry points. Mice can enter through any gap approximately 1/4 inch or larger (the diameter of a pencil):

• Foundation cracks and gaps
• Gaps around utility pipe penetrations (gas, water, electrical)
• Garage door seals (bottom and sides)
• Door sweeps — missing, worn, or damaged
• Window screen gaps and damaged weatherstripping
• Dryer vent, bathroom vent, and exhaust vent openings
• Gaps between siding and foundation

Document all entry points found and enter the EXC upsell code if exclusion work is needed.

Treatment Procedure

1. Place bait stations in active areas: along walls, behind appliances, in cabinets, in garage, in basement — wherever droppings and activity are found
2. Ensure all bait stations are tamper-resistant and properly labeled
3. Record number of stations placed and locations on your tablet
4. If snap traps are used in addition to bait stations, place along active runways

Follow-Up Protocol

A two-week re-inspection is required at every mouse stop. At the re-inspection:

1. Check all bait stations — assess consumption (how much bait was consumed indicates activity level)
2. Refresh bait as needed
3. Document whether activity has increased, decreased, or been eliminated
4. Identify and recommend sealing of any entry points
5. If activity has not decreased, schedule an additional follow-up and escalate to your manager

Customer Communication (Mice)

🐀 Rats — RAT

Identification of Activity

Entry Point Inspection

Rats enter through holes approximately 1/2 inch or larger. Inspect the same areas as mice but also check:

• Foundation gaps and burrow entry points beneath the slab
• Under concrete steps and stoops
• Gaps around utility entry points (rats will enlarge existing gaps)
• Roof areas: broken soffit vents, damaged roof returns, open utility penetrations (Roof Rats)
• Storm drains and sewer access

Treatment Procedure

1. Place tamper-resistant, lockable bait stations in active areas (exterior bait stations for exterior/burrow activity; interior if evidence of interior presence)
2. Record station number, type, product, and placement
3. For active burrows: treat burrow directly with appropriate product if label-permitted, then pack entrance
4. Do NOT use snap traps as primary control for rats — use bait stations as the core method

Follow-Up Protocol

Same as mice — mandatory two-week re-inspection. Rat populations are slower to respond to treatment and may require additional visits. Escalate to manager if activity has not decreased after two follow-up visits.

Customer Communication (Rats)

Address the urgency: rats cause more significant structural damage than mice and are a public health concern. Advise on harborage reduction (wood piles, overgrown vegetation, unsecured garbage), food source elimination, and the need for exclusion work.

🐾 Voles — VOL / Rodent Guard Service

Identification

• Surface runways: 1–2 inch wide bare paths through grass — the clearest sign
• Gnaw marks at the base of trees, shrubs, and garden plants (girdling)
• Lawn damage: irregular dead patches where grass roots have been eaten

Service Approach

Vole activity is addressed through the Rodent Guard service. Enter the VOL upsell code if a customer is not enrolled.

Customer Communication

Explain the difference between voles and moles — customers frequently confuse them. Voles eat plants and leave surface runways. Moles eat worms and leave raised ridges. Both require different treatment approaches.

🕳️ Moles — MO (Upsell) / Mole Program

Identification

• Raised surface ridges (feeding tunnels pushed up from below)
• Conical mounds with soil pushed laterally (molehills)
• Soft, spongy turf where tunneling undermines the root zone

Service Approach

Mole activity is addressed through the Mole Program. Enter the MO upsell code if a customer is not enrolled.

🏠 Wildlife Exclusion Services

Wildlife exclusion involves identifying and documenting structural vulnerabilities that allow wildlife to enter the home, and either performing the physical repair or providing an estimate for the work.

Entry Point Inspection — Wildlife

During every pest control stop, scan the roofline and exterior of the structure for the following conditions. If any are found, enter the corresponding upsell code:

🦇 Bat Indicators — GUO (Guano on Porch)

Bats are a common attic-roosting species in Michigan. Bat guano on a porch, deck, or exterior wall is one of the clearest indicators of a bat colony roosting in or on the structure.

When bat evidence is found:

1. Enter the GUO upsell code
2. Document the observation in your specialist note
3. Advise the customer that the office will follow up with an inspection and exclusion estimate

🔧 Exclusion Work — EXC

The EXC upsell code is used when you identify openings around the home that could allow pest or wildlife entry and the customer is not currently scheduled for exclusion work.

Common exclusion repairs include:

• Installing chimney caps
• Screening gable, ridge, roof, and soffit vents with appropriate hardware cloth
• Sealing utility penetrations with appropriate sealant and hardware cloth
• Installing or repairing door sweeps
• Repairing or replacing window screens
• Sealing foundation gaps

📋 Overview

Upselling is not about pushing products customers don't need. It is about identifying genuine needs during your stop and making sure the office knows about them so they can follow up. You are the eyes and ears of the company in the field — if you miss an upsell opportunity, the customer misses a service they would benefit from, the company loses revenue, and the customer may eventually cancel because their pest problems aren't fully solved.

Every upsell code you enter is a legitimate recommendation, not a sales tactic. If you saw it, code it.

🧠 The Upsell Mindset

Your inspection walk-through at every stop is also your upsell scan. As you walk the property, ask yourself:

• Is this customer getting everything they need from us?
• Did I see anything today that a different or additional service would address?
• What is this customer NOT on that they should be on?

If the answer triggers an upsell, enter the code. The office does the selling — your job is to observe and document.

🛡️ Bug Barrier Program (Perimeter Pest Control) — PPC

The Bug Barrier Program is the core perimeter pest control service. It is a 5-application program that creates an exterior barrier around the home targeting the most common invaders.

When to Enter PPC

Enter the PPC code when:

• You observe any of the target pests around the exterior of a home that is NOT currently on the Bug Barrier Program
• The customer mentions they are having bug problems around the house
• You are on a mosquito/tick or rodent stop and observe heavy spider, ant, or earwig activity

🎫 Pest Card — PEX

🦟 Mosquito Control Program — UMO

The UMO code flags the account for Mosquito Program enrollment. Enter this code when:

• Customer is NOT on the Mosquito Program
• You observe mosquito breeding sites on the property (use MO-series codes alongside UMO)
• Customer mentions they are having mosquito problems
• You observe dense resting vegetation typical of high mosquito pressure

🎯 Tick Control Program — UTI

The UTI code flags the account for Tick Program enrollment. Enter this code when:

• Customer is NOT on the Tick Program
• You observe tick harborage conditions: leaf litter, tall grass, wood piles, wooded borders
• Customer mentions finding ticks on themselves, their children, or their pets
• You are at a property adjacent to wooded areas, nature preserves, or overgrown fields

🕳️ Mole Program — MO

The MO code flags the account for the Mole Program. Enter this code when:

• You observe active mole activity: surface ridges, raised tunnels, or mounds on the lawn
• Customer mentions mole activity they have observed

🐾 Rodent Guard / Vole Service — VOL

The VOL code flags the account for the Rodent Guard vole service. Enter this code when:

• You observe vole activity: surface runways (1–2 inch wide bare paths through grass), gnaw damage at plant bases, or irregular lawn damage from root feeding

🔧 Exclusion Services — EXC, CHC, GAB, RIT, RRT, ROF, SOF, VEN

Exclusion services cover the physical sealing of entry points. These are often significant-revenue opportunities. During every stop, scan the roofline and exterior for structural vulnerabilities.

Cross-Selling Exclusion

Exclusion is especially valuable to cross-sell to customers who have had rodent or wildlife activity. After a mouse or rat stop, always scan for entry points and enter the appropriate codes. Exclusion is the permanent solution — rodent baiting without exclusion is an ongoing cost for both the customer and the company.

🐜 Ant Services — UAN, DAT

🪳 American Roach Upsell — AME

Enter AME when you observe American cockroaches (large, reddish-brown, 1.5–2 inches) on the property and the customer is not currently receiving interior cockroach treatment.

🦇 Wildlife & Bat-Related Upsells — GUO

Enter GUO (guano on porch) when you observe bat droppings on exterior surfaces — a strong indicator of an active bat roost. This triggers an office follow-up for a wildlife inspection and exclusion estimate.

🌿 Cross-Selling to Lawn Care Services

If you are on a pest stop and you observe lawn conditions that warrant lawn care services the customer is not receiving, you are to make a note in your specialist comments and flag the account.

Common cross-sell opportunities from pest stops:

Lawn Fungicide Program — FUN / SCF

If a customer asks about lawn disease treatment, know the basics so you can speak confidently and refer to the office:

Lawncare Upsell Products — Quick Reference

These products are sold through the lawn care division. Know what they are so you can identify opportunities and speak to customers about what we offer.

✅ How to Identify Upsell Opportunities During a Routine Stop

Use this checklist mentally during every property walkthrough:

• Perimeter pests (spiders, ants, earwigs, centipedes) visible? → PPC
• Mosquito breeding sites present? → UMO + MO-series codes
• Tick harborage conditions (wooded border, leaf litter, tall grass)? → UTI
• Mole tunneling in lawn? → MO
• Vole runways or plant base gnawing? → VOL
• Rodent evidence (droppings, gnaw marks)? → Rodent treatment + EXC
• Damaged or missing chimney cap? → CHC
• Damaged gable vent? → GAB
• Damaged ridge vent? → RIT
• Open roof vents or returns? → ROF / RRT
• Damaged soffits? → SOF
• Open exhaust vents? → VEN
• Bat guano present? → GUO
• Large ant population (driveway, lawn, exterior)? → UAN / DAT
• American roaches visible? → AME

🌿 Lawn Disease & Insect Upsell Codes — Cross-Sell Reference

These codes are entered by lawn technicians, not pest techs. However, you should recognize these conditions in the field so you can flag them in your specialist notes for office follow-up.

Lawn Disease Upsell Codes

Lawn Insect Upsell Codes

General Lawn Upsell Codes

📋 Overview

Safety is non-negotiable. As a Pest Control Technician, you handle chemicals that are effective precisely because they are hazardous when misused. This chapter covers chemical spill response, drift management, SDS reference procedures, PPE requirements, and interior treatment safety protocols. You are to know this material thoroughly and be prepared to act immediately in any emergency situation.

🧪 Chemical Spill Contingency Plan

The Three C's

Every chemical spill response follows the same framework:

1. Control — Stop the source of the spill immediately
2. Contain — Prevent the spill from spreading
3. Clean up — Remove contaminated materials safely

Prevention

You are to take the following precautions to prevent spills:

• Secure chemicals during transport. Keep chemicals contained in shelving or with borders to prevent movement during transport. Most accidents happen during transportation.
• Drive appropriately for road conditions to limit accidents and spills.
• Maintain your equipment. Check for faulty hoses or valves regularly. Mix, load, and apply pesticides carefully to minimize the chance of spills.
• Keep up to date on equipment condition. Report any issues to the mechanic immediately — do not use faulty equipment.

🚨 Spill Response Procedure

When a spill occurs, follow these steps in order:

🧰 Spill Kit Contents

Your truck is to carry a spill kit at all times containing:

• Dry absorbent material (sawdust or kitty litter)
• Containment snakes
• Broom and/or shovel
• Waterproof containers with labels
• PPE (gloves, goggles, apron) as recommended by SDS

💨 Drift Management Plan

You are responsible for preventing chemical drift during every application. Drift occurs when pesticide moves away from the target area due to wind, equipment malfunction, or improper technique.

• Check wind conditions before every application. Enter wind speed on your tablet for every stop.
• Do not apply when wind speeds exceed safe thresholds as specified on the product label.
• Adjust spray pressure and nozzle height to minimize drift potential.
• Be aware of sensitive areas near the application site: vegetable gardens, water features, neighboring properties, pet areas, and play areas.
• Record drift-related observations in your specialist notes.

📑 SDS / MSDS Reference

Safety Data Sheets (SDS, formerly called MSDS) are your primary reference for every chemical product you handle. You are required to:

1. Know where your SDS binder is — it is located in your truck at all times.
2. Review the SDS for any product you are unfamiliar with before handling it.
3. Refer to the SDS immediately in any emergency involving a chemical product.
4. Never handle a product without a corresponding SDS available.

Each SDS contains 16 standardized sections covering identification, hazards, composition, first aid, firefighting, accidental release, handling, exposure controls, physical properties, stability, toxicology, ecology, disposal, transport, regulatory, and other information.

🦺 Personal Protective Equipment (PPE)

You are to wear appropriate PPE for every application. At minimum:

• Chemical-resistant gloves — worn during all mixing, loading, and application
• Safety glasses or goggles — worn during mixing and when there is splash risk
• Long pants and closed-toe shoes — worn at all times during service
• Additional PPE as specified by product labels and SDS — this may include respirators, chemical-resistant aprons, or full-face shields for certain products

PPE Maintenance

• Inspect PPE before each use for damage or wear.
• Replace damaged PPE immediately — do not use compromised equipment.
• Wash reusable PPE after each use according to manufacturer instructions.
• Store PPE in a clean, dry location separate from chemicals.

🏠 Interior Treatment Safety

Before Treatment

• Inform the customer of the treatment plan, areas to be treated, and any preparation they need to complete (removing pets, covering food surfaces, etc.).
• Confirm children and pets are out of the treatment area.
• Identify ventilation options — windows, fans, HVAC systems.
• Cover or remove exposed food, dishes, and pet bowls if the customer has not already done so.

During Treatment

• Apply products only to labeled areas — cracks, crevices, baseboards, entry points. Do not broadcast spray interiors.
• Ensure adequate ventilation when using spray products indoors.
• Do not apply products to food preparation surfaces, children's toys, or pet bedding.
• Use the minimum effective amount of product. More is not better indoors.

After Treatment

• Communicate re-entry intervals to the customer. Advise when the treated area is safe to re-enter.
• Document all interior treatments on the tablet with specific areas treated and products used.
• Leave written instructions with the customer regarding ventilation, cleanup, and follow-up.

📞 Emergency Contact Numbers

Memorize or keep these numbers accessible at all times: